The staff tried to be outstandingly accommodating and welcoming and made our stay a really great experience. The room with a view. Had excellent facilities, such as central heating, a private safe, and pay TV.

I greatly enjoyed absolutely stunning views!

Everywhere was fairly clean, room with a safe, TV, and a mini fridge bar was really spacious well appointed and luxury. The staff was efficient plus the location was good and handy. The hotel was a lovely place for enjoying a super nice area...

The complimentary mini-bar at So/ Auckland was a pleasant surprise. It was well-stocked with a variety of non-alcoholic beverages and snacks, making it convenient for a quick refreshment. The hotel's attention to detail in updating their listing accurately reflects their commitment to guest satisfaction. Additionally, the rooftop bar offered a complimentary house drink for me and my wife, adding a delightful touch to our stay. The hotel's location near Britomart and Commercial Bay precincts was convenient, allowing us to easily explore the vibrant surrounding areas. The bed, bath, and pillows provided a comfortable and relaxing experience, ensuring a restful night's sleep.

While the street noise and lack of soundproofing could be slightly bothersome, it did not overshadow the overall positive experience. The reception area was a bit crowded upon arrival, resulting in a longer check-in process.

Location: the hotel was right by bars, cafes and shops and the restaurant and the ferry terminal. The rooms where modern and luxury, had a shower, a hairdryer, and a spa bathtub. The pool was lovely and I had excellent drinks in the rooftop bar.

The room was modern and luxury. the hotel was clean. - the staff members were friendly. - Loved the room on level 2, my bed was very comfy. - Having a walk-in shower, a dryer, and soft bathrobes was a bonus. - I had amazing days staying at this brand-new property.

We loved the hotel's central location, just a short walk from amazing restaurants and the ferry terminal. The breakfast was great, with plenty of healthy options and beautiful views. The staff were incredibly accommodating and helpful with any requests we had. Also, the hotel facilities were top-notch, with a pool and spa that were perfect for a relaxing stay.

N/A.

The room size was decent and the bed was comfortable. The pool area was nice and relaxing, and the sauna was a great way to unwind. The hotel was situated in a central area, which made it easy to get around town.

The staff seemed uninterested in helping us during our Xmas stay. We had to ask multiple times for simple requests like towels and toiletries.

The hotel is located in the heart of the city, making it convenient for exploring the vibrant CBD. The rooms on level 2 offer stunning views of the harbour. The staff were friendly and provided excellent service. The breakfast, with its amazing view, was a delightful start to the day.

All aspects of this hotel were satisfactory.

Located in a convenient part of town, close to the ferry terminal, and surrounded by amazing restaurants. The rooms are beautifully designed with attention to detail, and the bathrooms are spacious and luxurious. The staff provides attentive service throughout, and the breakfast buffet is top-notch. The rooftop bar is a great place to hang out and enjoy the city views.

One downside is that the pool may not always be available due to maintenance.

Modern rooms, cozy atmosphere, big bath, friendly staff, helpful information.

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This hotel is a hidden gem in the heart of the CBD. The attention to detail in the design is stunning, creating a beautifully unique atmosphere. The staff are incredibly helpful and friendly, making our stay even more enjoyable. The rooms with a harbour view on level 2 were absolutely breathtaking, providing a picturesque backdrop to our stay. And the breakfast with an amazing view was the perfect way to start the day.

All was fabulous! Nothing to complain about.

This hotel in the heart of the CBD exceeded my expectations. The attention to detail was impressive, with rooms on level 2 offering a stunning harbour view. The staff provided excellent service, adding to the overall value for money.

No complaints, everything was more than adequate.

Upon arrival, this hotel provided a sense of luxury, being unique and highly attentive service staff who went above and beyond to ensure guests feel special. The room had exclusive amenities such as complimentary bath salts and bubble bath, free movies and a mini-bar. The bathroom was modern with beautiful marble and a rejuvenating rain shower. The hotel's location advantages provided easy access to many entertainment choices.

Although the room's design was beautiful, it was smaller than expected. Sadly, loud noises from the street distracted us from our sleep, which was the only problem we encountered during our stay.

We had a fantastic Easter break at this hotel. The staff were incredibly attentive and welcoming, offering us complimentary drinks upon arrival. The room was stunning, with luxurious amenities and a comfortable bed that felt like sleeping on a cloud. The facilities, including the pool, spa, sauna, and gym, were all top-notch and we enjoyed having them all to ourselves. The breakfast buffet was delicious and had a wide variety of options to choose from. The location of the hotel was also ideal, with key attractions and amenities within easy reach.

The service at times was lacking, with delayed room service and a lack of response from the front desk. Some of the amenities in the room were not properly maintained, such as the broken coffee machine and empty shampoo and shower gel dispensers.

Complementary drinks on arrival and a free minibar were nice touches. The hotel is in a great location for exploring the city and there's plenty to see and do nearby. The bed was incredibly comfortable and made for a great night's sleep.

The bathroom fan couldn't be turned off and it kept my partner awake for hours. The breakfast buffet was a letdown as it didn't have any eggs available.